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On-line Accounts
Terms and Conditions
Returns Contact Information Security Privacy If your question is not answered here, please feel free to contact
us at 1-800-258-7171. Q: How do I browse and purchase items in your store? A: Jaderloon offers simple navigation so that you can easily find what you're looking for. Below are general instructions on navigating our store:
A: Click on the basket contents button on the top navigation bar, and then click check the box beside the item(s) you wish to remove.
A: Click on the checkout button in the top right hand corner of your browser window. You will be taken to the checkout screen, which will allow you to complete your purchase. Please contact us at 1-800-258-7171 if you have any questions or problems completing the checkout process, and we'll assist you.
Q: Why should I create an account? A: Creating an account is optional. The benefit is that your billing and shipping information is saved so that you do not have to re-enter it the next time you shop. Payment information is not saved for security reasons.
Q: How do I create an account? A: Click on the new accounts link at the top right hand corner of your browser, just under the checkout button. You will be taken to the new accounts screen.
Q: How can I change my account information? A: First, you must login, by clicking on the login
link at the top right hand corner of your browser, just under the checkout
button. After you login, a new link, "edit my account," will appear.
Clicking on the "edit my account" link will take you to the screen to edit your
account information. You can also change your account information when
you checkout. Simply change any desired fields, and select "update my
customer record with this order."
Q: What methods of payment do you accept? A: We accept checks, American Express VISA or MasterCard. Credit card orders shipped to other than billing address may require additional verification. Purchase orders are accepted for corporate, educational, and government orders - call our sales department at (800) 258-7171 for more details. Also we do accept C.O.D. orders from customers directly by telephone.
Q: Can I open a credit line with Jaderloon? If you would like to establish an open account with us, write or call us at 1-800-258-7171 for a credit application.
Q: Do you have a minimum order requirement? Due to order processing costs, please be sure your order meets our $25. minimum. All orders under $25. will incur a $5. handling charge.
Q: Are prices subject to change? Every effort is made to hold prices between catalog editions. Price changes can occur due to cost increases beyond our control. Prices on this web site are current and may change at any time.
Q: What shipping options do you offer? Items over 150 pounds are shipped via freight carrier and are noted in the product descriptions in our store. In order for us to provide you with the lowest possible shipping rates, Jaderloon utilizes over a half a dozen heavy freight carriers. We will process your order and select the best possible shipping rate for your item(s). A representative will contact within 48 hours of receipt of your order with shipping costs and a delivery date for your approval before your credit card is charged.
All items are carefully packaged to protect your investment.
Q: How long does it take for items to be shipped? Freight item delivery depends on the size, destination and weight of the item and vary from carrier to carrier. A destination date and total freight charges will be submitted for your approval prior to your credit card being charged. Mixed orders with both freight and smaller items are shipped as expeditiously as possible. These orders may be shipped separately so that you receive the fastest delivery at the best price. You will be contacted with this information for your approval before your credit card is charged. If any delays in delivery occur, Jaderloon cannot be responsible for any delay, loss or damage caused by our suppliers or conditions beyond our control. Jaderloon relinquishes all responsibility for merchandise once the carrier has accepted the shipment. Some items may not be immediately available for shipment. In the event your item is not immediately ready for shipment, you will be contacted and given the expected shipping date.
Q: What is your return policy? Jaderloon offers a 30 day Money Back Guarantee on all products sold. Items may be returned for refund or replacement subject to certain Jaderloon restrictions. For more information or to request a return, please click here or call our customer service department.* Our customer service department is available at 1-800-258-7171 from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday through Friday.
Q: What if my purchase is damaged in shipping? A: Jaderloon takes every measure possible to ensure your purchase arrives in perfect condition. Any claim settlements would be between you and the delivering carrier.Please inspect your merchandise carefully when you receive it. Any noticeable damage or shortage of count must be marked on the shipping papers upon delivery. Concealed or hidden damage must be reported to the shipping company within 15 days of delivery. If for any reason you are not completely satisfied upon receipt of your order, please call our Customer Service Department at 1-800-258-7171.
Q: How can I contact you?
Q: What security measures to you take to ensure safe online
ordering?
Q: Do you share my information with third party services?
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