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FAQs for products
QUESTION: Do I
need a permit?
SOLUTION:
Since rules and regulation vary upon location, it is recommended that you call your local county office.
QUESTION:
Can I install the greenhouse myself?
SOLUTION:
Here is some information that may help you decide that for yourself.
The construction of greenhouses is not especially complicated or
technical, you do however need to be familiar with the use of a variety
of hand and power tools. You need to have a good idea of how the
finished greenhouse will look as there may be gaps in the instructions
that you will have to fill with your own ingenuity. You need to consider
the time factor as well. In most cases an experienced crew will complete
the job several times faster than you will. This means you will have a
functioning greenhouse at a much earlier date. Can you afford to take
the time away from your normal duties to do the construction or will
your business suffer in your absence. Again this is a decision you will
have to make on your own. I hope that these considerations will help you
with your decision.
QUESTION:
Can Jaderloon install my greenhouse?
SOLUTION:
Yes. Depending on location and crew availability Jaderloon can
install your greenhouse.
QUESTION:
How much does shipping cost?
SOLUTION:
All orders are shipped via UPS, LTL freight carrier or a truckload
carrier FOB Columbia, SC, Burleson, TX or various vendor locations.
Jaderloon will always ship orders by the most economical and efficient
method of transportation. Contact our office to receive freight
estimates in advance of order shipment.
To save on shipping costs, customers may pick up stock items at
Jaderloon's Columbia, SC or Burleson, TX locations. Please call ahead to
verify availability. Freight charges will be added to non-stock items.
QUESTION: Who will unload my order?
SOLUTION:
Customers are responsible for unloading all shipments. Please have
adequate manpower available to unload the shipment.
Please inspect the merchandise carefully upon receipt. Mark any
noticeable damage or shortages on the freight bill upon delivery.
Freight claims cannot be filed unless the bill of lading is marked with
damages or shortages. Customers will be billed for replacement material
if the bill of lading is not marked for damages and shortages at the
time of delivery. Damages must be reported to Jaderloon upon delivery.
QUESTION:
Do I have to pay sales tax?
SOLUTION:
SC, FL and TX customers are required to pay sales tax on all
products. Customers in other states may be required to pay sales tax
depending on products purchased. If you are claiming a sales tax
exemption, our office must receive a sales tax exemption form (with a
exemption number) or a resale certificate.
QUESTION:
How do I request a catalog and what
do I do if I haven't received a catalog I requested?
SOLUTION:
You may request a catalog by go to
catalog request, email, phone, mail or fax. Just give us
your name, address, city, state, zipcode. Your catalog will be mail
within a day or two. Until you receive your catalog, you may view our
on-line catalog. Please let us know if you haven't received our catalog
in about a week. We will be happy to send you another one.
QUESTION:
Do you ship internationally?
SOLUTION:
Jaderloon has extensive experience shipping to Mexico, Canada,
Turkey, Israel, Venezuela, Greece, China, and many other countries. We
work with experienced brokers to ship your product in the most efficient
manner possible.
QUESTION:
I have received my greenhouse but I am having problems installing it?
SOLUTION:
Jaderloon's sales department can usually help you with installing
problems. If needed sales will direct you to our engineering department
or our installation department.
QUESTION:
What are your hours of operations?
SOLUTION:
Jaderloon's hours of operation are 8:00A.M. to 5:00P.M. eastern
standard time. Only our sales department is available from 12:00 to
1:00P.M. Pick ups and delivers are unavailable from 12:00 to 1:00P.M.
QUESTION:
How can I pay for my order?
SOLUTION:
Payment by check, cash, American Express, Visa or MasterCard should
accompany all orders.
QUESTION:
Is there a minimum order amount?
SOLUTION:
Due to order processing costs, all orders must meet a $50. minimum.
QUESTION:
How long is the pricing on my quote or in my catalog valid?
SOLUTION:
Every effort is made to hold prices between catalog editions. Price
changes can occur due to cost increases by Jaderloon's suppliers. Prices
should be confirmed when the order is placed.
QUESTION:
What is the warranty of products I purchase from Jaderloon?
Jaderloon Limited
Warranty Jaderloon Company, Inc.
warrants to the original purchaser the greenhouse structure is free from
defects in material and workmanship at the time of shipment from our
Irmo, SC or Burleson, TX factories .
This warranty is limited to twelve months from the date of original
installation, whether in use or not at the time, or eighteen months from
date of shipment from Jaderloon, whichever occurs first.
Inclusions Included in this warranty along with the basic
structure are any and all associated components manufactured by
Jaderloon such as benches, Versa Vent TM,
Palmetto VentTM,
Carolina CoolerTM,
Met-CartTM,
and Roll-a-RoofTM.
Greenhouse components purchased from Jaderloon but manufactured by
others, such as heaters, exhaust fans, polyethylene film, and shade
cloth, are warranted in accordance with the respective supplier of the
component.
Limitations and Exclusions
Jaderloon's obligation under this warranty is limited to replacement of
the defective part of the Jaderloon product following inspection and
confirmation by a Jaderloon representative. Customer is responsible for
freight charges for replacement parts. Labor costs for replacement parts
are not included in this warranty. This warranty does not apply if the
product has been subjected to misuse, negligence, accident, corrosive
environment, physical damage, or installation/operation contrary to
Jaderloon's printed instructions. Jaderloon shall not be liable for any
default or delay in performance of its warranty obligations hereunder
caused by any circumstances beyond its control, including but not
limited to judicial or government restrictions or restraints, strikes,
fires, floods, winds, or reduced supplies or raw materials, energy or
parts. Jaderloon will not be liable for any loss, damage, cost of
repair, labor costs, or incidental or consequential damages of any king
in connection with the sale, use or repair of any Jaderloon products.
This warranty is in lieu of all other warranties, express and implied.
QUESTION: My Cooler is running
hot. It cuts off for about five minutes and then runs for another few
minutes.
SOLUTION:
This question arises most frequently with new cooler installations.
The cause is fiber that is released from new cooling pads.
This fibrous material builds up in the
reservoir and is then pumped into the 'Y" strainer, eventually clogging
the supply line.
Once the supply line is clogged, the
water pump overheats and shuts down.
When operating a cooling system with
newly installed pads, the "Y" strainer must be checked and cleaned
regularly until the pads stop releasing debris into the system.
It is probably advisable to check the
"Y" strainer daily during the first several weeks of operation.
For regular maintenance follow the
instructions supplied with your cooler or see the instructions in this
catalog in the "Service & Installation" section.
QUESTION: My
Versa-Vent motor is cooked. I just bought it a month ago and it keeps
tripping the breaker.
SOLUTION:
Improper installation is the source of this problem. When the rack
and pinion gearing or the vent door is misaligned the motor is forced to
work against resistance it was not designed for.
Be sure that your Versa-Vent rack and
pinion gearing is absolutely square. Opening your vent to its maximum
will exaggerate any misalignment present in the gearing. This is one way
to check for misalignment, but it will destroy your vent motor if the
misalignment is not corrected.
Misalignment of the vent door causes one
end (side) of the vent to reach full closure before the other end
(side). This places excessive resistance against the motor rotation as
it attempts to force the already closed side to move even farther.
If your vent motor trips your breaker
even once, be sure to check the alignment of gearing and vent door to
prevent motor damage.
You can reduce motor wear
during the summer by opening the vent and switching the motor off.
QUESTION: I used
Poly-Patch on my new greenhouse and it came off just a few months later.
SOLUTION:
New polyethylene has a slippery chemical applied at the factory
(much like machine oil on metal) to keep film from sticking together.
This oily substance must be washed off with soapy water before applying
Poly-Patch.
Although Poly-Patch has a strong, bonding
adhesive, it cannot work properly unless the surface is clean and oil
free.
QUESTION: It seems
to take forever for my exhaust fans to get up to speed. Sometimes they
even seem to slow down when doors open or close.
SOLUTION:
Check the tension on your fan drive belts. It's particularly
important to check belt tension on new fans or new belts on old fans as
they will stretch a bit under initial use until they reach their
operational size.
While your checking tension, inspect the
belt for cracking or cuts. If the side of the belt is shiny, apply some
belt dressing as a temporary fix until the belt can be replaced.
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